Firstly, I would like to thank you all from the bottom of my heart for all the love and support you have shown us through these strange times.
The unit in Strood - 11 Tolgate Lane, Strood, ME24TG has now reopened - Monday to Saturday 9-5 - Closed Sundays (until further notice)
We are operating a Strict one-way system throughout the Unit. ( Donna’s in charge Lord help you if you go the wrong way! 😂). Before entering there is a hand sanitising table.
If you ENTER from the carpark end of the unit, you can follow the arrows and self distance markers around the unit to the till and then out the EXIT. (The changing rooms are closed for the time being)
If you are collecting a parcel, if you stand by the EXIT and yell at the girls behind the desk they will get it for you, so you no longer need to go to the office or walk around the unit if you are not wanting to come inside.
When ordering online you will first :
- get an email to tell you your order has gone through, then you will get :
- a second email telling you it's either been sent out or it's ready to collect - from the Unit in Strood, within the opening hours above.
In the past, before lockdown, we have been able to make your orders up for you - even if you had only just ordered, but because of the sheer volume of orders we are experiencing at present it would really help if you called the unit first ( 01634 727109 )
- with your order number,
- the name the order was placed under
That way, whoever is in the office, can give you a rough idea when your order will be completed as we are still not back to full staff yet. Note: we can not add to orders that are already in the processing system.
Stay safe and keep well ♥️ Jane, Matt and team xxxxx
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