Location:
11 Tolgate Lane,
Rochester,
ME2 4TG
Contact:
01634 727109
Click & Collect Hours:
Monday – Saturday: 09:00 – 17:00
Sunday – Closed
Delivery & Returns
Delivery & Returns
Delivery & Collection
All parcels are sent tracked and take 3-5 working days for delivery (excludes weekends and bank holidays).
Standard Delivery Charges:
UK, Northern Ireland, Channel Islands up to 2kg in weight – £3.90 (charge increases if weight exceeds 2kg)
Next Working Day Service:
Next working day delivery is available to UK Customers on orders placed Monday – Thursday before 1pm. Any orders placed after 1pm will be processed the following day. Orders despatched on Friday will not arrive until Monday. Please note that next day delivery is not guaranteed and is subject to the postal service.
Next working day delivery is available to UK Customers on orders placed Monday – Thursday before 1pm. Any orders placed after 1pm will be processed the following day. Orders despatched on Friday will not arrive until Monday. Please note that next day delivery is not guaranteed and is subject to the postal service.
Please be aware that delays in this service are currently possible due to Royal Mail strikes. Please allow for additional time before enquiring as to the whereabouts of your order.
Returns
We are happy to refund unworn and unused goods if returned within 14 days. Please re package your items and return to us at:
Janes Stall
11 Tolgate Lane
Strood
Kent
ME2 4TG
Please note that we are unable to offer a free returns service, therefore the Customer is required to pay postage costs when returning items. Please include confirmation of your name and order number for refunding purposes. Refunds will be processed within 10 working days.
Please note: OUR REFUND POLICY IS STRICTLY FOR ITEMS RETURNED WITHIN 14 DAYS OF DELIVERY OR COLLECTION. The Buyer is required to pay postage when returning items.